Dental Receptionist
29-week program · Kelowna, BC · Real hands-on training
29 wks
Duration
$11,214
Total cost
80 hrs
Work experience
1600
BC Job Openings, 2023-2033
The dental receptionist is the first person a patient talks to and often the last one they see on the way out. It is a front-desk role that requires good people skills, solid administrative ability, and comfort with dental-specific software and insurance processes.
This 29-week diploma program at Ascentia Career Institute in Kelowna trains you for exactly that. You will learn appointment scheduling, patient records management, insurance claim processing, dental billing, and how to keep a busy front office running professionally. Work experience is built in -- 80 hours in a real dental setting before you graduate.
What you'll learn
- Use dental practice management software to run day-to-day office operations
- Manage patient records and clinical documentation accurately and in line with BC regulations
- Handle insurance claims, billing, and financial processes for a dental office
- Communicate professionally with patients, dentists, and specialists
- Work through problems calmly and keep the front office running when things get busy
- Apply inclusive, culturally safe practices with every patient
- Coordinate treatment plans, appointments, and recall schedules
- Process referrals and manage correspondence with specialists and labs